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ISO/IEC JTC 1/SC 40

IT service management and IT governance

International Subcommittee

Sector operator: AGORIA-ICT
Belgian committee: AGORIA-ICT/J00140

Normalisation dans le domaine de la gestion des services IT et de la gouvernance IT. Elaborer des normes, outils, structures, meilleures pratiques et documents connexes afférant à la gestion des services IT et à la gouvernance IT, y compris les domaines d'activité IT tels que les audits, les investigations judiciaires numériques, la gouvernance, le management du risque, l'externalisation, la livraison et la maintenance du service, à l'exception des sujets relevant du domaine d'application et des programmes de travail du JTC 1/SC 27 et du JTC 1/SC 38. Au départ, les travaux couvriront: <ul><li>La gouvernance IT, y compris l'élaboration de la série de normes ISO/IEC 38500 et des documents connexes. </li><li>Les aspects opérationnels de la gouvernance IT, y compris l'ISO/IEC 30121 Technologies de l'information — Gouvernance organisationnelle du risque lié aux investigations judiciaires numériques, et les interfaces avec la gestion des IT ainsi que le rôle de la gouvernance dans le domaine de l'innovation. </li><li>Tous les aspects relatifs à la gestion des services IT, y compris l'élaboration des normes de la série ISO/IEC 20000 et des documents connexes. </li><li>Tous les aspects relatifs aux services à base d'IT — Externalisation des processus métier, y compris l'élaboration des normes de la série ISO/IEC 30105 et des documents connexes.</li></ul>

Standardization in: <ul> <li>Governance of IT</li> <li>Governance of data</li> <li>IT service management</li> <li>IT enabled services - business process outsourcing</ul> Serving as the focal point in these areas, SC 40 communicates, co-operates and collaborates with relevant committees (such as cybersecurity and privacy), external bodies and other stakeholders on topics of mutual interest.

Standardization of IT Service Management and IT Governance. Develop standards, tools, frameworks, best practices and related documents for IT Service Management and IT Governance, including areas of IT activity such as audit, digital forensics, governance, risk management, outsourcing, service operations and service maintenance, but excluding subject matter covered under the scope and existing work programs of JTC 1/SC 27 and JTC 1/SC 38. The work will initially cover: <UL><LI>Governance of IT, including the development of the ISO/IEC 38500 series standards and related documents. <LI>Operational aspects of Governance of IT, including ISO/IEC 30121 Information Technology — Governance of digital forensic risk framework, and interfaces with the management of IT as well as the role of governance in the area of business innovation. <LI>All aspects relating to IT service management, including the development of the ISO/IEC 20000 series standards and related documents. <LI>All aspects relating to IT-Enabled Services — Business Process Outsourcing, including the development of the ISO/IEC 30105 series standards and related documents.</UL>

Sector Operator: Agoria ICT-TIC
So Address Line1: Amber building Hermeslaan 7
So Address Line2: BE-1831 Diegem
Contact: Karlien Erauw karlien.erauw@agoria.be

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