NBN ISO 10002:2014

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004)

WITHDRAWN

Languages: English and French
Type: NBN
Standards committee: NBN/I176 (Quality management and quality assurance)
Status: WITHDRAWN
Publication date: 20 June 2014
Replaced by: NBN ISO 10002:2014
ICS Code: 03.120.10 (Quality management and quality assurance)
Withdrawn Date
Price: € 50,00