This document specifies guidelines for a use of social media in emergency management. It gives
guidance on how to use social media before, during and after an emergency and how social
media can support the work of emergency services. On the one hand, these guidelines are directed to
authorities (governmental as well as non­governmental organisations) involved in emergency management.
On the other hand, they are directed to citizens who want to use social media in emergency
situations.
These guidelines shall help social media users to use these new media as efficiently as possible.