NBN EN 15838:2010

Customer Contact Centres - Requirements for service provision

WITHDRAWN

About this standard

Languages
German, English and French
Type
NBN
Standards committee
CEN/TC 375 (Customer Contact Services)
Status
WITHDRAWN
Publication date
16 December 2009
Replaced by
NBN EN ISO 18295-1:2017 NBN EN ISO 18295-2:2017
ICS Code
03.080.30 (Services for consumers)
Withdrawn Date
22 September 2017
Price
€ 50,00

About this training

Summary

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.