This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories.
This European Standard is applicable to:
- FM in public and private organizations
- client organization and service provider relationships
- full range of facility products or facility services
- both types of service providers in FM (internal and external)
- all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).
This European Standard is applicable to business services (not consumer oriented).
This European Standard does not:
- replace the quality management systems of the client organization
- provide standard forms:
- for performance and quality management systems (delivering a quality management system)
- for defining requirements
- for a measurement tool
- for service level
- apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).