NBN EN ISO 9241-154:2013

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)

ACTIVE

About this standard

Languages
German, English and French
Type
NBN
Standards committee
CEN/TC 122 (Ergonomics)
Status
ACTIVE
Publication date
26 April 2013
ICS Code
13.180 (Ergonomics)
35.180 (IT terminal and other peripheral equipment)
Withdrawn Date
Price
€ 142,00

About this training

Summary

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/ IEC 13714.