NBN ISO 24510:2025

Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users (ISO 24510:2024)

ACTIVE

About this standard

Languages
English and French
Type
NBN
Standards committee
ISO/TC 224 (Drinking water, wastewater and stormwater systems and services)
Status
ACTIVE
Publication date
21 October 2025
ICS Code
03.080.30 (Services for consumers)
13.060.20 (Drinking water)
13.060.30 (Sewage water)
Withdrawn Date
Price
€ 166,00

Summary

< p class=" MsoBodyText" > < span lang=" EN-GB" > This document specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether these are being met.< / span>


< p class=" MsoBodyText" > < span lang=" EN-GB" > The following are within the scope of this document:< / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > the definition of a language common to the different stakeholders < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > the definition of key elements and characteristics of the service to users < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > the objectives for the service with respect to users’ needs and expectations < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > guidelines for satisfying users’ needs and expectations < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > assessment criteria for service to users < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > introduction to performance indicators < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > examples of performance indicators.< / span>


< p class=" MsoBodyText" > < span lang=" EN-GB" > The following are outside the scope of this document:< / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > methods of design and construction of drinking water and wastewater systems < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > topics relating to the system inside buildings.< / span>