NBN ISO 24512:2025

Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services (ISO 24512:2024)

ACTIVE

About this standard

Languages
English
Type
NBN
Standards committee
ISO/TC 224 (Drinking water, wastewater and stormwater systems and services)
Status
ACTIVE
Publication date
21 October 2025
ICS Code
03.080.30 (Services for consumers)
13.060.20 (Drinking water)
93.025 (External water conveyance systems)
Withdrawn Date
Price
€ 187,00

Summary

< p class=" MsoBodyText" > < span lang=" EN-GB" > This document provides guidelines for the management of drinking water utilities and the assessment of drinking water services.< / span>


< p class=" MsoBodyText" > < span lang=" EN-GB" > This document is applicable to publicly and privately owned and operated water utilities. It does not favour any particular ownership or operating model.< / span>


< p class=" MsoBodyText" > < span lang=" EN-GB" > This document addresses drinking water systems in their entirety and is applicable to systems at any level of development (e.g. on-site systems, distribution networks, treatment facilities).< / span>


< p class=" MsoBodyText" > < span lang=" EN-GB" > The following are within the scope of this document:< / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > the definition of a language common to different stakeholders < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > the definition of the components of drinking water supply systems < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > guidelines for the management of drinking water utilities < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > guidelines for objectives, service assessment criteria and related performance indicators, appropriate for the assessment of drinking water services.< / span>


< p class=" MsoBodyText" > < span lang=" EN-GB" > The following are outside the scope of this document:< / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > target values and thresholds for proposed objectives, service assessments criteria and related performance indicators < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > matters relating to the design and construction of drinking water systems < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > matters relating to the management structure of drinking water utilities < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > matters relating to the regulation of drinking water services, including management and operational activities < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > matters relating to regulating the content of contracts or subcontracts < / span>


< p class=" ListContinue1" style=" mso-list: l0 level1 lfo1 " > < !-- [if !supportLists]--> < span lang=" EN-GB" style=" mso-fareast-font-family: Cambria mso-bidi-font-family: Cambria " > < span style=" mso-list: Ignore " > —< span style=" font: 7.0pt ' Times New Roman' " >      < / span> < / span> < / span> < !--[endif]--> < span lang=" EN-GB" > installations between point of delivery and point of use.< / span>