ISO 11620:2023

< p class=" MsoBodyText" style=" mso-layout-grid-align: none text-autospace: none " > < span lang=" EN-GB" style=" mso-bidi-font-size: 12.0pt mso-fareast-font-family: ' Malgun Gothic' " > This document specifies the requirements of a performance indicator for libraries and establishes a set of indicators to be used by libraries of all types. It also provides guidance on how to implement performance indicators in libraries where such indicators are not already in use.< / span>

< p class=" MsoBodyText" style=" mso-layout-grid-align: none text-autospace: none " > < span lang=" EN-GB" style=" mso-bidi-font-size: 12.0pt mso-fareast-font-family: ' Malgun Gothic' " > This document is applicable to all types of libraries in all countries. However, not all performance indicators apply to all libraries. Limitations on the applicability of individual performance indicators are listed in the scope clause of the description of each indicator (see < / span> < span class=" citeapp" > < span lang=" EN-GB" style=" mso-bidi-font-size: 12.0pt color: black mso-color-alt: windowtext " > Annex A< / span> < / span> < span lang=" EN-GB" style=" mso-bidi-font-size: 12.0pt mso-fareast-font-family: ' Malgun Gothic' " > ).< / span>

< p class=" MsoBodyText" style=" mso-layout-grid-align: none text-autospace: none " > < span lang=" EN-GB" style=" mso-bidi-font-size: 12.0pt mso-fareast-font-family: ' Malgun Gothic' " > This document provides a standardized terminology and concise definitions of the performance indicators. Furthermore, it contains detailed descriptions of the indicators and of the collection and the analysis of data needed.< / span>

< p class=" MsoBodyText" style=" mso-layout-grid-align: none text-autospace: none " > < span lang=" EN-GB" style=" mso-bidi-font-size: 12.0pt mso-fareast-font-family: ' Malgun Gothic' " > This document is not intended to exclude the use of performance indicators not specified in it.< / span>